Frequently Asked Questions
Everything you need to know about bringing light into your home.
What is the standard shipping time for Luminaire fixtures?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited options are available at checkout.
Do your lighting products come with a warranty?
Yes, all Luminaire products include a 2-year limited warranty covering manufacturing defects and electrical components to ensure your home stays bright.
What is your return policy for home decor items?
We offer a 30-day return window for all unused items in their original packaging. Please note that installed light fixtures cannot be returned for safety reasons.
Are your LED bulbs compatible with dimmer switches?
Most of our LED integrated fixtures and bulbs are dimmable. Please check the 'Technical Specifications' section on the specific product page for compatibility details.
Do you offer professional installation services?
While we do not provide direct installation, all products come with a comprehensive mounting guide. We recommend hiring a licensed electrician for all hardwired ceiling and wall fixtures.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.